At SSS Support, we provide safe, compliant and professional medication support and clinical waste management for people with disability — ensuring the health, safety and wellbeing of every person we support. This service is available through NDIS funding and on a private basis for individuals and families who prefer to self-fund.
Our trained support workers follow strict NDIS Practice Standards and Australian health regulations, delivering medication prompting and assistance within the scope defined by each participant’s health management plan and our own staff training protocols.
We work closely with participants, families, GPs and pharmacists to ensure every step of medication handling is safe, accurate and fully documented.
What Our Medication Support Covers — Scope of Practice
✅ WHAT OUR SUPPORT WORKERS CAN DO
✔️ Hand pre-packaged medication (Webster packs, blister packs) to participants
✔️ Observe and confirm medication is taken
✔️ Liaise with pharmacists and report concerns to the participant’s GP or nurse
✔️ Apply topical creams, ointments or patches as directed
✔️ Handle and dispose of clinical waste including sharps and continence waste
✔️ Store medications safely and maintain accurate medication records
✔️ Assist with inhalers or eye drops as directed in the health plan
✔️ Remind and prompt participants to take prescribed medication
WHAT REQUIRES A REGISTERED NURSE OR CLINICAL DELEGATION
Administering injections or subcutaneous medications
Enteral (tube) feeding and PEG management
Complex wound care and dressing changes
Catheter care and management
Any medication requiring clinical assessment before administration
Adjusting medication doses or schedules
If a participant requires clinical-level medication support, SSS Support will work with the participant’s GP, nurse or allied health team to ensure the right clinician is in place — and can coordinate our support around their clinical care schedule.
Our Services Include
💊 Medication Support
Our support workers are trained in medication prompting and non-clinical medication assistance — following each participant’s health management plan and GP’s instructions precisely
- Safe medication storage
Medications stored securely, correctly labelled and at appropriate temperatures in line with pharmacy instructions
- Medication prompting and monitoring
Reminding participants when medications are due, handing pre-packaged medications and observing that they are taken correctly
- Non-invasive medication assistance
Applying topical creams, assisting with inhalers, eye drops and patches as directed in the participant’s health plan
- Accurate medication record keeping
Every medication interaction documented in real time, with records available to support coordinators, families and health professionals
- Liaison with pharmacists and health professionals
Communicating concerns, managing repeat prescriptions and flagging any changes in a participant’s medication response to the appropriate health professional
🧴Clinical Waste Handling
Proper clinical waste disposal is a legal and safety obligation — not optional. SSS Support follows strict clinical waste management protocols in all settings
Safe sharps disposal
All needles, lancets and sharps disposed of in approved sharps containers, with collection arranged through approved waste services
Continence waste handling
Management of continence products following hygiene and infection control protocols
Contaminated materials disposal
Safe handling and disposal of used gloves, dressings, PPE and other clinical waste materials
Approved clinical waste containers
Use of correctly labelled, regulation-compliant clinical waste bins in all participant settings
Infection control compliance
All clinical waste procedures follow Infection Control Policy standards and Victoria’s health and safety regulations
Where We Deliver Medication Support
SSS Support delivers medication support and clinical waste management across western Melbourne and surrounding suburbs. Contact us to confirm availability in your area.
We deliver this support in:
- Participant homes
- Supported Independent Living (SIL) settings
- Short-term accommodation and respite care environments
- Community settings when medication support is required during outings or activities
Why Choose SSS Support?
✔️ NDIS-compliant medication and waste protocols
✔️ Trained staff in infection control and safe handling
✔️ Accurate documentation and reporting
✔️ Respect for privacy and dignity
✔️ Focus on safety, cleanliness and wellbeing
✔️ Available for NDIS-funded and private clients
Funding Options — NDIS and Private
NDIS-funded participants
Medication prompting and non-invasive administration support is funded under Core Supports — Assistance with Daily Life in your NDIS plan, typically alongside personal activities or daily living support. It is not usually a separate line item — rather, it forms part of a broader daily support package. If your plan includes personal care or daily living support and you require medication assistance, this should already be covered. Speak to your support coordinator or contact SSS Support to confirm.
Privately funded individuals and families
Medication prompting and clinical waste support is available on a private-pay basis for individuals not yet on the NDIS or who prefer to self-fund this aspect of their care. This is common for older Australians managing complex medication routines at home who want additional support beyond what family or aged care services provide. All support stays within the proper scope of practice for disability support workers — complex clinical tasks requiring a registered nurse are not included. Contact us to discuss what private medication support looks like.
Not sure what you have?
If you are unsure whether your NDIS plan covers medication support, contact SSS Support and we will help you check your plan and confirm what is funded as part of your daily living support, or discuss private options if NDIS funding is not yet in place.
Enquire About Medication Support —
Contact SSS Support
If you or your loved one needs safe, professional medication prompting or assistance, SSS Support is here to help. This service is available for NDIS participants and private clients. Call our team on (+61) 493 332 944 or send an enquiry to discuss your medication support needs and how we can manage them safely and compliantly.
Frequently Asked Questions
Can an NDIS support worker help with medication?
Yes — but within a defined scope. NDIS support workers can prompt participants to take medication, hand pre-packaged medications (such as Webster packs), observe that medication is taken, and assist with non-invasive administration such as applying creams, inhalers or eye drops as directed in the participant’s health plan. More complex clinical tasks — such as injections or wound care — require a registered nurse or formal clinical delegation. SSS Support’s trained workers deliver medication support within the appropriate scope for disability support workers.
What is the difference between medication prompting and medication administration?
Medication prompting means reminding a participant to take their medication and handing them their pre-packaged dose — the participant takes it themselves. Medication administration means physically giving or applying a medication to the participant. Both are within scope for trained disability support workers for non-invasive medications. Injections, enteral medications and complex clinical administration require a registered nurse.
How does SSS Support keep medication records?
Every medication interaction is documented in real time by our support workers — recording the medication name, dose, time taken and any observations or concerns. These records are maintained securely and are accessible to support coordinators, families and the participant’s health professionals as required. Any medication errors or near-misses are recorded and reported through our formal Incident Management process.
What is clinical waste and how does SSS Support manage it?
Clinical waste includes sharps (needles, lancets), used dressings, continence products and contaminated PPE. SSS Support manages clinical waste using approved containers and disposal procedures, following infection control standards and Victorian health regulations. Sharps are collected in approved sharps containers and disposed of through compliant waste services — never in general household bins.
Is medication support funded through NDIS?
Yes. The time a support worker spends providing medication prompting and assistance can be claimed under Core Supports — Daily Activities (Assistance with Personal Activities, Registration Group 0107) in your NDIS plan. The medication itself is not funded by the NDIS, but the support worker time to assist with it is. Speak to your support coordinator or plan manager for clarification on your specific plan.
Where does SSS Support provide medication support?
SSS Support provides medication support and clinical waste management across western Melbourne and surrounding suburbs, in participant homes, SIL settings, short-term accommodation and community settings. Contact us to confirm availability in your area.
Can I access medication support without an NDIS plan?
Yes. SSS Support provides medication prompting and non-invasive assistance on a private-pay basis for individuals not yet on the NDIS or who prefer to self-fund. This is particularly common for older Australians managing complex medication routines at home. All support stays within the appropriate scope of practice for disability support workers. Contact us to discuss private rates and availability.