Frequently Asked Questions
SSS Support
Have questions about NDIS services in Werribee or western Melbourne? You’re in the right place.
SSS Support has put together answers to the questions we hear most often from participants, families and support coordinators across the western Melbourne area.
Whether you’re new to the NDIS, exploring your funding options, or trying to understand what our services cover — browse the categories below to find the answer you need.
Can’t find what you’re looking for? Call our team on
(+61) 493 332 944 — we’re happy to help.
🏛️ About the NDIS
What is the National Disability Insurance Scheme (NDIS)?
The National Disability Insurance Scheme (NDIS) is an Australian government initiative that supports people with permanent and significant disabilities. It funds disability-related supports to help participants set and achieve personal goals — and gives individuals the freedom to choose their own service providers, promoting greater independence and quality of life.
What does “reasonable and necessary” mean under the NDIS?
Supports are considered reasonable and necessary if they: relate directly to the participant’s disability, assist in achieving personal goals, represent value for money, are effective and beneficial, do not include day-to-day living costs unrelated to disability, and take into account informal supports already provided by family, carers and the community.
What supports and services does the NDIS fund?
The NDIS funds “reasonable and necessary” supports related to a person’s disability. This may include: personal care and daily living assistance, therapeutic supports (physiotherapy, occupational therapy, speech therapy), assistive technology and equipment, home modifications, community participation and employment support, and transport assistance related to disability needs.
What is the difference between Core Supports and Capacity Building?
Core Supports fund the day-to-day assistance you need to live your life — personal care, household tasks, transport, group activities and community access. Core Supports budgets are generally flexible, meaning you can move money between some categories. Capacity Building funds supports that build your skills and independence over time — like life skills training, therapy and employment support. Capacity Building funding is less flexible and must be used for its intended purpose.
→ Learn about our Life Skills Development service (Capacity Building)
Are NDIS funding packages standardised?
No. NDIS funding is individualised. Each participant’s plan is tailored to their specific needs, goals and circumstances — determined through a planning process with the National Disability Insurance Agency (NDIA). No two plans are identical.
Does the NDIS fund education?
The NDIS does not fund school fees or core educational services — these remain the responsibility of the education system. However, the NDIS may fund supports that assist with education, such as specialist equipment, disability-specific programs, or supports that help a participant access and participate in education. Transition supports for young people leaving school may also be available under Registration Group 0106 (Assist-Life Stage, Transition).
How does the NDIS support carers and families?
The NDIS recognises the vital role of carers and families. Support may include: additional support when a carer is temporarily unavailable, respite and short-term accommodation options, carer training and resources, and supports aimed at increasing the participant’s independence — which over time reduces the load on carers. If a participant’s support needs increase or a carer becomes unwell, a plan review can be requested.
Will my current supports continue when I join the NDIS?
Transitioning to the NDIS may change how some supports are delivered or funded. It is important to discuss existing informal and formal supports during your planning meeting to make sure they are considered in your NDIS plan. SSS Support can assist you in understanding how your current supports may transition — contact us to discuss.
✅ NDIS Eligibility
Who is eligible for the NDIS?
Eligibility for the NDIS is based on three criteria:
Age: You must be under 65 years old at the time of applying.
Residency: You must be an Australian citizen, permanent resident, or hold a Protected Special Category Visa.
Disability: You must have a permanent and significant disability that substantially affects your ability to participate in everyday activities.
Children with developmental delays may also be eligible for early intervention supports under the NDIS.
What disabilities are covered by the NDIS?
The NDIS covers a wide range of permanent and significant disabilities, including: intellectual disability, autism spectrum disorder, physical and sensory disability, acquired brain injury, mental health conditions (psychosocial disability), spinal injury, neurological conditions and more. The key test is that the disability is permanent and has a significant impact on daily functioning — not the specific diagnosis or label.
Can a person over 65 access the NDIS?
Generally, no. People over 65 are not eligible to enter the NDIS for the first time — they are supported through the aged care system instead. However, if you were already an NDIS participant before turning 65, you can choose to remain on the NDIS or transition to aged care. If you are approaching 65 and currently on the NDIS, speak to your support coordinator about your options.
How do I apply for the NDIS?
To apply for the NDIS, you can call the NDIA directly on 1800 800 110 or visit ndis.gov.au to submit an Access Request Form. You will need to provide evidence of your disability from a treating health professional (such as your GP, specialist or allied health professional). The NDIA will then assess your eligibility and, if approved, invite you to a planning meeting to discuss your goals and supports.
💰 NDIS Funding & Plans
What is an NDIS plan and what does it include?
An NDIS plan is a personalised document developed with the NDIA that outlines your disability-related goals and the funded supports that will help you achieve them. It includes your personal goals, the support budgets allocated to each category (Core Supports, Capacity Building, Capital Supports), and details about how your plan is managed. Plans are typically reviewed annually or when your circumstances change significantly.
What are the three ways an NDIS plan can be managed?
Agency-managed (NDIA-managed): The NDIA pays your providers directly from your plan funds. You must use registered providers only — like SSS Support.
Plan-managed: A registered plan manager handles payments and financial reporting on your behalf. You can use both registered and some unregistered providers.
Self-managed: You manage your own funding and pay providers directly. You have the most flexibility in who you can use and how funds are spent, but you take on the administrative responsibility.
→ SSS Support works with all three management types — contact us
What is a Service Agreement and do I need one?
A Service Agreement is a written agreement between you and your NDIS provider that outlines the supports to be delivered, the hours, the cost, the schedule and the terms of the arrangement — including notice periods and how to raise concerns. It is best practice (and in many cases required) to have a signed Service Agreement in place before services begin. SSS Support provides a clear, plain-English Service Agreement before starting any supports.
How do I make the most of my NDIS funding?
Getting the most from your NDIS plan starts with: choosing the right providers for each support type, understanding which budget category funds which service, using Capacity Building funding before it expires (it does not roll over), keeping track of your spending throughout the plan period, and reviewing your plan before it ends to request any increases. SSS Support can help you understand which of our services are covered under your plan — contact us for a free initial consultation.
Can unused NDIS funding roll over to my next plan?
Generally, no. Unspent NDIS funding does not automatically roll over to your next plan. Core Supports unspent funds return to the NDIA at plan end. Capacity Building funds also do not roll over. This is why it is important to use your funding throughout the plan period and to contact the NDIA or your support coordinator if you are consistently under-spending — it may indicate your plan needs to be adjusted.
What is a plan review and when can I request one?
A plan review is when your NDIS plan is assessed and potentially updated. A scheduled review happens at the end of your plan period (usually 12 months). An unscheduled review can be requested at any time if your circumstances change significantly — for example, your disability needs increase, you move home, you finish school, or a key support arrangement breaks down. Contact the NDIA on 1800 800 110 to request an unscheduled review.
🏠 About SSS Support & Our Services
Is SSS Support a registered NDIS provider?
Yes. SSS Support (SSS Trinity Pty Ltd, ABN 35 687 329 522) is a fully registered NDIS provider based in Werribee, Victoria, certified under the NDIS Quality and Safeguards Commission. We operate in compliance with the NDIS Practice Standards and the NDIS Code of Conduct across all of our registration groups.
What NDIS services does SSS Support offer?
SSS Support offers a comprehensive range of registered NDIS disability support services across western Melbourne, including:
— Assistance with Personal Activities (0107)
— Supported Independent Living (SIL) (0138)
— Household Tasks (0120)
— Community Participation (0125) and Innovative Community Participation (0116)
— Life Skills Development (0117) and Life Stage Transition (0106)
— Group & Centre Activities (0136)
— Travel & Transport Assistance (0108)
— Behaviour Support Implementation
— Medication Support & Clinical Waste Management
Can SSS Support work with agency-managed, plan-managed and self-managed participants?
Yes. SSS Support works with participants regardless of how their NDIS plan is managed — whether you are NDIA agency-managed, plan-managed through a plan management provider, or self-managed. As a registered NDIS provider, we can accept payment through the NDIS portal, via your plan manager, or directly from you if you are self-managed.
What areas does SSS Support service?
SSS Support is based in Werribee, VIC and provides NDIS disability support services across western Melbourne — including Werribee, Point Cook, Hoppers Crossing, Tarneit, Wyndham Vale, Williams Landing, Altona and surrounding suburbs. If your suburb is not listed, contact us and we will let you know if we can help.
Are SSS Support staff trained and background-checked?
Yes. All SSS Support workers hold a current NDIS Worker Screening Check and, where applicable, a Working with Children Check. Our staff complete training in NDIS Worker Orientation, infection control, manual handling, positive behaviour support, medication assistance and more — relevant to the services they deliver. We take our staff selection process seriously because the quality of support comes down to the quality of the people delivering it.
Does SSS Support offer private (non-NDIS) services?
Yes. SSS Support offers some services — including household assistance and personal care — on a private-pay basis for clients who are not yet on the NDIS, are waiting for plan approval, or prefer to self-fund their support. Contact our team to discuss what is available and current private rates.
🚀 Getting Started with SSS Support
How do I start NDIS services with SSS Support?
Step 1 — Contact us. Call (+61) 493 332 944 or fill in our contact form. Tell us about yourself or your family member and the type of support you are looking for.
Step 2 — Free consultation. We will have a friendly, no-obligation conversation about your needs, your NDIS plan and your goals.
Step 3 — Service Agreement. We set up a clear, plain-English Service Agreement that outlines exactly what support will be provided, when and at what rate.
Step 4 — Support begins. We match you with the right support worker and arrange a start date that suits you.
Do I need an active NDIS plan to access SSS Support?
For NDIS-funded supports, yes — you will need an active NDIS plan that includes funding in the relevant support category. However, SSS Support also offers some services on a private-pay basis for clients not yet on the NDIS or waiting for plan approval. Contact us to discuss your situation.
Can I change NDIS providers if I am unhappy with my current provider?
Yes. Under the NDIS, you have the right to choose and change your service providers at any time. The process is straightforward: review your current Service Agreement to find the notice period required (typically 2–4 weeks), give written notice to your current provider, then contact SSS Support to set up a new Service Agreement. We can guide you through every step of the changeover — it is more common than you might think and we are experienced in making the transition smooth.
How does SSS Support match me with a support worker?
We take matching seriously — because the right match makes everything better. When you join SSS Support, we take time to understand your care needs, your personality, your preferences (gender, language, cultural background, interests) and your goals. We then match you with a support worker who suits you as a person, not just your care requirements. If the match does not feel right, we will work with you to find someone better. Consistency is important to us — we aim to give you familiar, trusted faces.
What happens if my support worker is sick or unavailable?
We have backup staffing arrangements to cover unexpected absences where possible. We will always contact you as early as we can if your scheduled support worker is unavailable and work with you to arrange alternative cover or reschedule the session. Reliable, consistent service is a core commitment at SSS Support.
How do I give feedback or make a complaint about SSS Support?
SSS Support has a formal Feedback and Complaints process. You can speak directly to our team at any time — we welcome all feedback, positive or constructive. If you are not satisfied with our response, you can escalate your complaint to the NDIS Quality and Safeguards Commission on 1800 035 544 or at ndiscommission.gov.au. You can also contact the NDIA on 1800 800 110. We take all complaints seriously and use them to continuously improve our services.
📍 NDIS Services in Werribee & Melbourne
How do I find a registered NDIS provider in Werribee?
You can find registered NDIS providers in Werribee through the NDIS Provider Finder at ndis.gov.au, through your support coordinator, or by searching online. SSS Support is a registered NDIS provider based at 30 Canadian Avenue, Werribee VIC 3030 — contact our team directly to discuss your needs and how we can help.
Does SSS Support provide services in Point Cook, Hoppers Crossing, Tarneit and Wyndham Vale?
Yes. SSS Support provides registered NDIS disability support services across all of western Melbourne, including Point Cook, Hoppers Crossing, Tarneit, Wyndham Vale, Williams Landing, Altona, Wyndham Harbour and surrounding suburbs. Our team is locally based and knows the area well. Contact us to confirm service availability at your specific address.
What NDIS community activities are available in western Melbourne?
Western Melbourne has a growing range of community venues and activities that SSS Support can help you access — including WerribeeARC aquatic centre, Werribee Open Range Zoo, Wyndham Cultural Centre, Wyndham City Libraries, local parks and community gardens, sporting clubs and neighbourhood houses. Our support workers know the area and can help you find activities that match your interests and goals.
Does SSS Support offer NDIS group programs in the western suburbs?
Yes. SSS Support delivers NDIS Group & Centre Activities (Registration Group 0136) across western Melbourne — including social groups, activity programs, arts and crafts, fitness sessions, cooking groups and community outings. Group programs are a great way to build friendships, develop skills and make the most of your NDIS Core Supports budget.
Can SSS Support help young people transitioning from school in the Werribee area?
Yes. SSS Support is registered under NDIS Group 0106 — Assist-Life Stage, Transition — which specifically supports young people moving from school into further education, employment, day programs or independent living. Western Melbourne has a large and growing young population, and school leavers with disability often benefit greatly from early, well-planned transition support. Contact us to discuss how we can help with this process.
Is SSS Support able to support participants from culturally and linguistically diverse (CALD) backgrounds?
Yes. Western Melbourne is one of the most culturally diverse regions in Victoria, with large communities speaking languages including Vietnamese, Arabic, Punjabi, Mandarin, Hindi and many others. SSS Support is committed to culturally inclusive, respectful service delivery. We can arrange bilingual support workers or interpreter assistance where needed — please let us know your language and cultural preferences when you contact us.