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Frequently Asked Questions (FAQ)
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The National Disability Insurance Scheme (NDIS) is an Australian government initiative that supports people with permanent and significant disabilities. It helps participants set and achieve their personal goals by funding the disability-related supports they need. The NDIS also gives individuals the freedom to choose their preferred service providers and how they receive their support, promoting greater independence and quality of life.
Eligibility for the NDIS is based on:
Age: Must be under 65 when applying.
Residency: Must be an Australian citizen, permanent resident, or hold a Protected Special Category Visa.
Disability: Must have a permanent and significant disability that affects daily functioning.
Children with developmental delays may also be eligible for early intervention supports.
The NDIS funds “reasonable and necessary” supports related to a person’s disability, which may include:
- Personal care and daily living assistance
- Therapeutic supports (e.g., physiotherapy, occupational therapy)
- Assistive technology and equipment
- Home modifications
- Support for community participation and employment
- Transport assistance related to disability needs
Supports are considered reasonable and necessary if they:
- Relate directly to the participant’s disability
- Assist in achieving personal goals
- Represent value for money
- Are effective and beneficial
- Do not include day-to-day living costs unrelated to disability
- Take into account informal supports provided by family, carers, and the community
The NDIS recognizes the vital role of carers and may provide:
- Additional support when carers are unavailable
- Respite care options
- Training and resources to assist carers
- Supports aimed at increasing the participant’s independence, thereby reducing reliance on carers
No, NDIS funding is individualized. Each participant’s plan is tailored to their specific needs, goals, and circumstances, determined through a planning process with the National Disability Insurance Agency (NDIA).
Transitioning to the NDIS may change how supports are delivered. It’s important to discuss existing supports during your planning meeting to ensure they are considered in your NDIS plan.
While the NDIS doesn’t fund school fees or core educational services, it may fund supports that assist with education, such as:
- Specialist equipment
- Therapies
- Personal care support
- Transport to and from educational settings
No, medications are typically funded through the healthcare system, not the NDIS.
Yes, the NDIS can fund transport assistance for participants who cannot use public transport due to their disability. This may include funding for taxis, specialized transport services, or travel training.
Yes, the NDIS may fund assistive technology and equipment necessary for daily living and achieving goals. This includes assessment, purchase, maintenance, and training related to the equipment.
Yes, the NDIS may fund respite care, referred to as Short-Term Accommodation (STA), providing temporary support for participants and giving carers a break.
Individuals over 65 are generally not eligible to join the NDIS. However, those already receiving NDIS supports before turning 65 can choose to continue with the NDIS or transition to aged care services.
Yes, if your circumstances or needs change significantly, you can request a plan review before the scheduled review date.
NDIS plans typically last 12 months, but the duration can vary based on individual needs and preferences.
SSS Support can assist you throughout your NDIS journey by:
- Assistance with Personal Activities
- Daily Living Support
- Community Participation
- Household Tasks
- Supported Independent Living
- Development Life Skills
- Group Activities
- Travel Assistance
- More on …
Support coordination is available to help you understand and implement your NDIS plan. SSS Support offers support coordination services to assist you in connecting with providers and managing your supports effectively.
Registered NDIS providers meet strict government quality and safety standards, ensuring reliable and compliant services. SSS Support is a registered NDIS provider committed to delivering high-quality support.
SSS Support offers specialized early intervention programs for children with learning difficulties and autism, involving qualified educators and therapists to support development and learning.
If you’re unhappy with your provider:
Discuss with us directly.
If unresolved, you can escalate the issue to external bodies like the NDIS Quality and Safeguards Commission or the Disability Services Commissioner.

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